Welcome to All Shoes Sales! We’re here to help you find the perfect footwear for your active lifestyle. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
About Our Products
What types of shoes do you specialize in?
We specialize in high-performance footwear for various activities including running, trail running, tennis, pickleball, hiking, and walking. We also offer lifestyle sneakers and kids’ shoes, all from premium brands like HOKA, Altra, and Brooks.
Are your shoes authentic?
Absolutely! We source all our shoes directly from manufacturers or authorized distributors. Every pair we sell is 100% authentic premium footwear.
How do I choose the right size?
We recommend checking the manufacturer’s size chart for each specific model, as sizing can vary between brands and styles. If you’re between sizes or unsure, we suggest ordering both sizes and returning the one that doesn’t fit using our easy return policy.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Yes! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Do you offer any discounts or promotions?
Yes! We frequently run promotions on select styles. Check our “Promotions” section regularly for the latest deals. Plus, all orders over $50 qualify for free shipping!
Shipping & Delivery
Where do you ship to?
We ship worldwide to footwear enthusiasts across the globe, excluding some remote areas and parts of Asia. During checkout, you can enter your address to confirm we can deliver to your location.
How long does shipping take?
We process all orders within 1-2 business days. Then you can choose:
- Standard Shipping (recommended): 10-15 business days via DHL or FedEx ($12.95)
- Free Shipping: 15-25 business days via EMS (free on orders over $50)
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your premium shoes’ journey to your doorstep.
What if my shoes don’t arrive on time?
While we make every effort to deliver within the estimated timeframe, occasional delays can happen. If your shoes don’t arrive when expected, please contact our customer service team at [email protected] and we’ll help resolve the issue.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. If your shoes don’t fit perfectly or meet your expectations, you can return them for a full refund. Items must be in new, unworn condition with original packaging.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Contact & Support
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
All Shoes Sales is headquartered at 2538 Nash Street, Detroit, US 48226. Please note this is our business address only – all orders ship from our distribution centers.
Don’t see your question here? Email us at [email protected] and we’ll be happy to help!